November 18, 2021

Podcast: Pivotal Moments

In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

RESOURCES

LEARN
November 18, 2021

Podcast: Pivotal Moments

In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

Subscribe to our newsletter and get the latest sent to your inbox.
Thank you for subscribing!
Oops! Something went wrong while submitting the form.
SIMILAR POSTS:

Denim Social is proud to announce that its platform will now offer integrated review capabilities through a new partnership with Experience.com, the world’s most impactful Experience Management Platform. Denim Social users will now be able to easily and compliantly share positive reviews on their social media channels.

Financial institutions know that relationships matter and that means positive reviews of loan officers and other associates play a pivotal role in the success of a social selling strategy. With Denim Social’s new Experience.com integration, users can post positive reviews gathered through Experience.com’s platform to their social media channels in just a few clicks.

“People buy from people in the mortgage industry and that means financial institutions need to humanize their brands in social media,” said Doug Wilber, CEO of Denim Social. “Experience.com is the premier experience platform and now we can offer our shared clients the ability to seamlessly integrate reviews into their social strategies.”

Here’s how the integration works:

  • Experience.com’s platform delivers survey completion requests to a financial institution’s recent customers.
  • Completed surveys are organized and made available on the Experience.com platform.
  • Top-rated reviews will automatically populate as social posts in the Denim Social content library for easy brand and loan officer social media publishing.
  • Denim Social’s compliance features ensure reviews are compliant before social posts are published.

“Financial services organizations have been using the power of real-time customer feedback in the Experience.com platform for years, boosting customer retention, revenue, and reviews,” said Kristin Messerli, VP of Financial Services at Experience.com. “ We are excited about this new partnership with Denim Social to extend the reach of the great client feedback our customers receive.”

Top-rated reviews now automatically populate as social posts in the Denim Social content library.


This integrated feature is now available for all shared Experience.com and Denim Social clients.

To learn more about social media publishing, visit DenimSocial.com. To learn more about the Experience Management Platform, visit experience.com.

Nonbank mortgage lenders are carving out an increasingly large portion of the mortgage space, originating 58.9 percent of all U.S. mortgages in 2019 and 68.1 percent in 2020. As customers have increased their adoption of other digital solutions, it’s no surprise that they seek the ease and speed of online mortgage services as well. Digital lenders prioritize creating seamless customer experiences, and customers appreciate the fast and efficient process.

Speed and convenience are nonbank lenders’ biggest competitive advantages, but banks do still have something digital lenders don’t: human relationships. Banks must focus on maintaining existing customer relationships to increase mortgage sales. Lenders today retain fewer than 20 percent of past customers, which represents a lot of missed opportunities as past customers approach other lenders.

Banks that maintain relationships will have a better chance of being the first place that customers go for new lending needs. Considering that 77 percent of borrowers move forward with the first lender they speak to when they’re looking for a loan, it’s an excellent way to boost your mortgage business. So how can you do it?

Increasing mortgage sales with social media marketing

A strong social media marketing strategy is a great way for lenders to maintain solid customer relationships over time. Consider these steps to build an effective strategy:

Establish stronger connections through social selling. Social selling is essentially social media marketing for your mortgage loan officers. Loan officers share branded material and engage actively with current and potential customers through their own social media channels. Bank employees’ individual accounts have 10 times the reach of brand pages alone, and they can create more meaningful conversations. It’s about marketing your people, not just your products, as a way to build human connection. Customers can communicate directly with real people to find mortgage-related guidance, which establishes loyalty and trust in your brand from the start.

Stay top of mind with targeted paid social media advertising. Social selling can help loan officers start and maintain customer relationships, but existing customers do deserve an extra level of attention—and it will pay off. It’s five to 25 times more expensive to acquire than retain customers, and an increase in customer retention rates by a mere 5 percent can boost profits by 25 to 95 percent.

Build paid social media advertising into your social media marketing strategy to focus on customer retention. Paid ads offer the precision necessary to target existing customers with messages that speak directly to their specific needs—refinancing their current mortgage or seeking loan options for a second home, for instance. Paid social can get your loan officers in front of customers when they need lending options the most. It’s also one of the more affordable ways to create targeted ads, so you can make the most of a limited budget while keeping your brand top of mind.

Enhance customer engagement with retention tools. Your loan officers can stay in touch with current customers on social media, but they can’t see into the future. Enable more predictive social media marketing for mortgage loan officers by investing in data analytics solutions. The technology can compile customer intelligence from sources like credit history, accumulated home equity, consumer debt load and major life events to show you when customers might be ready for new lending arrangements—perhaps before customers even know themselves. Loan officers can then perform proactive social media outreach to be the first option in front of a customer before they begin shopping around.

Social selling and paid social media advertising, when strategically executed in tandem with retention tools, can bring your bank measurable results. As you channel your focus into social media marketing for your mortgage loan officers, track conversion metrics to see how your efforts contribute to the bank’s bottom line.

This article was originally published in ABA Bank Marketing.

Did you know that 50% of Instagram users become more interested in a brand when they see an ad for it? Brands are using social media advertising to drive awareness for their products and services among highly targeted audiences -- and they’re hitting business goals doing it. Want to learn how to get started with social media advertising? Watch our webinar “Elevate Your Social Strategy with Paid Advertising”  to find out how to easily get started with social media ads.

As mortgage rates remain historically low and demand surges, lenders have major opportunities to bring in more business. But a hot market, of course, also means vastly increased competition.

Not only are other financial institutions trying to capitalize on the high demand, but non-depository originators are on the prowl more than ever. Already they have doubled their share in the U.S. market from 25% to 50% in the past ten years, according to McKinsey. In addition, direct-to-consumer originations account for more than one-quarter of the market.

Clearly mortgage lenders can use all the help they can get to stand out in a fast-paced and crowded marketplace. Financial marketers can provide help by focusing their efforts on digital mortgage marketing strategies. Let’s look at five that have the most potential to drive new business.

1. Not Just Mobile, the Right Kind of Mobile

As consumers have spent the last year communicating and doing business digitally amid stay-at-home and social distancing guidelines, they have come to expect a seamless, convenient digital experience more than ever. Even before the pandemic, borrowers preferred mobile options when offered 78% of the time, an Ellie Mae survey found.

Now, consumers expect to engage with their financial institutions through their smartphones to do everything from open accounts to submit mortgage applications. If you haven’t already invested in a convenient mobile lending app, this would be a good time!

But invest carefully. You want technology that allows mobile digital document uploads, automated quality assurance, and application data pre-fill using internal and external APIs. These advanced mobile offerings will soon be table stakes as lenders see the benefit in speeding up sales cycles and decreasing costs.

2. Chat Is Essential, But Must Be Compliant

Research shows that Millennials and Gen Xers are three times likelier than Baby Boomers to communicate with their lenders often through online chat. This is a significant factor because Millennials are currently the largest homebuying cohort and Gen Xers are the highest-earning homebuyers, according to data from the National Association of Realtors. Loan officers should meet them where they are with direct message marketing.

Of course, direct messaging online does present compliance concerns. Regulations around electronic communications abound, and financial institutions must have the right protocols and tools in place to guarantee messaging stays compliant.

Social media management software can automate approval processes so that no message goes through without getting proper sign-off from compliance and marketing personnel first.

Marketers should also work with compliance teams to develop a thorough, easily accessible electronic communication policy so that loan officers never have to guess whether their messaging is compliant.

3. When Used Correctly, Social Gives Traditional Lenders an Edge

When loan officers post branded content on their own social media channels, they can achieve greater reach and engagement than the brand profile alone. Audiences relate more to actual people than to brand names, so this approach can help humanize your institution and set a foundation for strong relationship-building. As digital direct lenders become more competitive, the human element is a strong differentiator for loan officers today.

What loan officers share matters, however. They shouldn’t be posting promotional messaging about your lender’s products and services — that won’t do much to build relationships. But sharing content that highlights their expertise, helps educate consumers on relevant topics and provides real value is effective.

4. Boost Your Social Strategy With Paid Advertising

While organic posting helps set a foundation for trust and thought leadership, social media platforms have updated their algorithms in recent years to limit the visibility of brand-related posts. Putting some budget behind a paid social media strategy, however, can help you reach the right audiences at exactly the right time.

In addition, the advanced targeting capabilities of paid social media marketing allow you to pinpoint exactly who you want your ad to land with, which ensures that the time you and your loan officers put into social media pays off.

5. How to Drive Up Your Conversions

Don’t let the customer experience stop at a social media post. To convert social page views into leads, include a path for consumers to engage further with you. Create landing pages on your website for each target audience in order to deliver more relevant and valuable content to the people who need it most.

Loan officers can include links to relevant landing pages in their social posts, and viewers can navigate to those pages where they’ll be prompted to enter their name and email address to receive a valuable piece of content — a “Mortgage 101 Guidebook,” for example. This way, consumers get helpful and targeted information, you get contact information for primed leads, and you can pass on more tangible opportunities to your loan officers.

This article was originally published on The Financial Brand.

Temps may be on the rise, but interest rates are still historically low. Combined with vaccine-fueled reopenings, the spring 2021 real estate market is hotter than ever. Mortgage loan officers are reaping the rewards of the fast-moving market, but they’re also seeing fierce competition. 

So how does a loan officer stand out and catch the attention of homebuyers? Social media is the answer. Social media has already become an essential part of the mortgage lending business and consumers expect technology to be part of the homebuying process too. 

Now is the time for financial institutions to unlock the power of loan officers on social media. Here’s where to start: 

  1. ACTIVATE LOAN OFFICERS ON SOCIAL MEDIA. Social is all about human connections and audiences pay more attention to individual people on social media than to brands. That’s why a social selling approach, in which individual loan officers share branded messages on their own social media profiles, is essential. Marketers might bristle at the idea of loan officers posting, but the right tools can keep individual postings on strategy, on brand and in compliance.
  1. DRIVE INTEREST WITH PAID SOCIAL MEDIA. We all remember the early days of social media when good organic content was all it took to breakthrough, but the platforms and algorithms have changed -- and your strategy should too. Luckily social media advertising is low budget and high return. Whether it’s proximity-based ads or amplifying posts from your loan officers, paid advertising can ensure your content is served to the right people at the right time.
  1. USE CONTENT TO EDUCATE AND ENGAGE. Your institution’s content is an opportunity for your loan officers to establish trust through social media. Arm them with articles, guidebooks, blog posts, and more to help educate audiences on the unique opportunities in today’s market and how they can save a lot of money.
  1. DRIVE CONVERSIONS WITH A POST-CLICK EXPERIENCE. Don’t create a digital dead end on social media. Instead, build landing pages on your website to correspond with each of your social campaigns and create forms to capture followers’ contact information in exchange for a download. This arms your loan officers with interested leads and the details they need to take the next step. 

With these strategies social media can help your loan officers stand out and stay competitive. Overwhelmed? Tools from Denim Social can help mortgage marketers maximize efficiency and stay compliant.



Connect & Convert on Social

Successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools, and more.
Book a Demo
GUIDES

Podcast: Pivotal Moments

In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

Thank you! Your submission has been received!
Download Guide
Oops! Something went wrong while submitting the form.
ALL GUIDES:

AnnieMac is one of the fastest-growing mortgage loan providers in the U.S., serving clients in 42 states. Learn how Denim Social helped their team to streamline its brand’s social media strategy and activate social selling for hundreds of loan officers in just four months.

Instant Download

Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

So how can marketers ensure that their loan officers stand out? The answer is social media.

Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

Download this guidebook to learn how 3 mortgage lenders are using social media to:

  • Position themselves in a place the community is already looking ... their social media
  • Empower loan officers to engage in local conversations
  • Turn their institution's loan officers into the voice of their brand
  • Build trust within the community

Every Mortgage Marketer Should Ask Themselves

Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

Download this guidebook to learn how marketers are using social media to:

  • Drive business with the lowest digital spend compared to traditional media
  • Position employees as thought-leaders while leveraging their collective reach of their social media presence
  • Ultimately, build trust with their communities and customers that translates to positive business results

Download this guidebook to learn how marketers are using social media to:

  • Drive business with the lowest digital spend compared to traditional media
  • Position employees as thought-leaders while leveraging their collective reach of their social media presence
  • Ultimately, build trust with their communities and customers that translates to positive business results

Read this guide if you’re asking yourself:

  • Is my social media policy current and comprehensive?
  • How do I ensure social media compliance during M&A?
  • What do I need to consider for direct messaging compliance?

In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

How 6 Financial Marketers Are Creating Value in Social Media

Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

  • Who does what
  • The right structure to execute strategy
  • How compliance software can help

Enjoy!

ABA Study: The Current State of Social Media

See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    GUIDES

    Podcast: Pivotal Moments

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Download the Guide

    Thank you! Your submission has been received!
    Download Guide
    Oops! Something went wrong while submitting the form.
    Download Guide

    Apply to be benchmarked against the sample data!

    You’ve probably wondered how your institution stacks up against competitors in social media. Submit the form and our analysts will run the benchmark data against your financial institution's social media profiles. You will receive a full report with recommendations and insights on your companies social media presence!

    *Required
    Thank you! Your submission has been received!
    Oops! Something went wrong while submitting the form.
    ALL GUIDES:

    AnnieMac is one of the fastest-growing mortgage loan providers in the U.S., serving clients in 42 states. Learn how Denim Social helped their team to streamline its brand’s social media strategy and activate social selling for hundreds of loan officers in just four months.

    Instant Download

    Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

    As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

    So how can marketers ensure that their loan officers stand out? The answer is social media.

    Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

    Download this guidebook to learn how 3 mortgage lenders are using social media to:

    • Position themselves in a place the community is already looking ... their social media
    • Empower loan officers to engage in local conversations
    • Turn their institution's loan officers into the voice of their brand
    • Build trust within the community

    Every Mortgage Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Read this guide if you’re asking yourself:

    • Is my social media policy current and comprehensive?
    • How do I ensure social media compliance during M&A?
    • What do I need to consider for direct messaging compliance?

    In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

    How 6 Financial Marketers Are Creating Value in Social Media

    Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

    Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

    Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

    • Who does what
    • The right structure to execute strategy
    • How compliance software can help

    Enjoy!

    ABA Study: The Current State of Social Media

    See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    GUIDES

    Podcast: Pivotal Moments

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Download the Guide

    Thank you! Your submission has been received!
    Download Guide
    Oops! Something went wrong while submitting the form.
    Download Guide
    ALL GUIDES:

    AnnieMac is one of the fastest-growing mortgage loan providers in the U.S., serving clients in 42 states. Learn how Denim Social helped their team to streamline its brand’s social media strategy and activate social selling for hundreds of loan officers in just four months.

    Instant Download

    Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

    As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

    So how can marketers ensure that their loan officers stand out? The answer is social media.

    Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

    Download this guidebook to learn how 3 mortgage lenders are using social media to:

    • Position themselves in a place the community is already looking ... their social media
    • Empower loan officers to engage in local conversations
    • Turn their institution's loan officers into the voice of their brand
    • Build trust within the community

    Every Mortgage Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Read this guide if you’re asking yourself:

    • Is my social media policy current and comprehensive?
    • How do I ensure social media compliance during M&A?
    • What do I need to consider for direct messaging compliance?

    In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

    How 6 Financial Marketers Are Creating Value in Social Media

    Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

    Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

    Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

    • Who does what
    • The right structure to execute strategy
    • How compliance software can help

    Enjoy!

    ABA Study: The Current State of Social Media

    See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    GUIDES

    Podcast: Pivotal Moments

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Download the Guide

    Thank you! Your submission has been received!
    Download Guide
    Oops! Something went wrong while submitting the form.
    ALL GUIDES:

    AnnieMac is one of the fastest-growing mortgage loan providers in the U.S., serving clients in 42 states. Learn how Denim Social helped their team to streamline its brand’s social media strategy and activate social selling for hundreds of loan officers in just four months.

    Instant Download

    Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

    As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

    So how can marketers ensure that their loan officers stand out? The answer is social media.

    Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

    Download this guidebook to learn how 3 mortgage lenders are using social media to:

    • Position themselves in a place the community is already looking ... their social media
    • Empower loan officers to engage in local conversations
    • Turn their institution's loan officers into the voice of their brand
    • Build trust within the community

    Every Mortgage Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Read this guide if you’re asking yourself:

    • Is my social media policy current and comprehensive?
    • How do I ensure social media compliance during M&A?
    • What do I need to consider for direct messaging compliance?

    In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

    How 6 Financial Marketers Are Creating Value in Social Media

    Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

    Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

    Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

    • Who does what
    • The right structure to execute strategy
    • How compliance software can help

    Enjoy!

    ABA Study: The Current State of Social Media

    See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    RESOURCES

    NEWS
    November 18, 2021

    Podcast: Pivotal Moments

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Subscribe to our newsletter and get the latest sent to your inbox.
    Thank you for subscribing!
    Oops! Something went wrong while submitting the form.
    OTHER NEWS:

    The pandemic fundamentally changed how banks interact with clients. In this recorded session from the American Bankers Association Bank Marketing Conference, learn how to use digital channels, including social media, to build meaningful customer relationships. Discover how to position your bank to customers who no longer prefer the branch experience.

    This session features Denim Social CEO, Doug Wilber, and the following experts: 

    • Liz Broekman, VP, Director of P.O.W.E.R., Fidelity Bank
    • Dr. Anissa Evans, DBA, Marketing Manager, Evolve Bank & Trust
    • Shelly Loftin, CFMP, SVP, Retail, Payments & Lending, American Bankers Association

    Curious about the impact of a Social Selling strategy for your bank? Read our guidebook: The Social Selling Playbook for Banks.

    Denim Social is an American Bankers Association endorsed solution.

    Nonbank mortgage lenders are carving out an increasingly large portion of the mortgage space, originating 58.9 percent of all U.S. mortgages in 2019 and 68.1 percent in 2020. As customers have increased their adoption of other digital solutions, it’s no surprise that they seek the ease and speed of online mortgage services as well. Digital lenders prioritize creating seamless customer experiences, and customers appreciate the fast and efficient process.

    Speed and convenience are nonbank lenders’ biggest competitive advantages, but banks do still have something digital lenders don’t: human relationships. Banks must focus on maintaining existing customer relationships to increase mortgage sales. Lenders today retain fewer than 20 percent of past customers, which represents a lot of missed opportunities as past customers approach other lenders.

    Banks that maintain relationships will have a better chance of being the first place that customers go for new lending needs. Considering that 77 percent of borrowers move forward with the first lender they speak to when they’re looking for a loan, it’s an excellent way to boost your mortgage business. So how can you do it?

    Increasing mortgage sales with social media marketing

    A strong social media marketing strategy is a great way for lenders to maintain solid customer relationships over time. Consider these steps to build an effective strategy:

    Establish stronger connections through social selling. Social selling is essentially social media marketing for your mortgage loan officers. Loan officers share branded material and engage actively with current and potential customers through their own social media channels. Bank employees’ individual accounts have 10 times the reach of brand pages alone, and they can create more meaningful conversations. It’s about marketing your people, not just your products, as a way to build human connection. Customers can communicate directly with real people to find mortgage-related guidance, which establishes loyalty and trust in your brand from the start.

    Stay top of mind with targeted paid social media advertising. Social selling can help loan officers start and maintain customer relationships, but existing customers do deserve an extra level of attention—and it will pay off. It’s five to 25 times more expensive to acquire than retain customers, and an increase in customer retention rates by a mere 5 percent can boost profits by 25 to 95 percent.

    Build paid social media advertising into your social media marketing strategy to focus on customer retention. Paid ads offer the precision necessary to target existing customers with messages that speak directly to their specific needs—refinancing their current mortgage or seeking loan options for a second home, for instance. Paid social can get your loan officers in front of customers when they need lending options the most. It’s also one of the more affordable ways to create targeted ads, so you can make the most of a limited budget while keeping your brand top of mind.

    Enhance customer engagement with retention tools. Your loan officers can stay in touch with current customers on social media, but they can’t see into the future. Enable more predictive social media marketing for mortgage loan officers by investing in data analytics solutions. The technology can compile customer intelligence from sources like credit history, accumulated home equity, consumer debt load and major life events to show you when customers might be ready for new lending arrangements—perhaps before customers even know themselves. Loan officers can then perform proactive social media outreach to be the first option in front of a customer before they begin shopping around.

    Social selling and paid social media advertising, when strategically executed in tandem with retention tools, can bring your bank measurable results. As you channel your focus into social media marketing for your mortgage loan officers, track conversion metrics to see how your efforts contribute to the bank’s bottom line.

    This article was originally published in ABA Bank Marketing.

    Most insurance companies were setting out on a digital transformation journey with an expected time frame of about three to five years before COVID-19. Then the pandemic accelerated the need for digitization and shortened that time frame drastically—to about six months, in most cases.

    Insurance marketing teams were already using digital marketing prior to the pandemic. But as the pandemic created a world mostly void of face-to-face customer interactions, they had to ramp up digital campaigns and touchpoints significantly—and quickly. Marketers had no choice but to mold ad-hoc digital marketing strategies onto existing department structures.

    One problem with charging existing teams with new strategies is that they won’t always have the expertise necessary to pull them off. In-house teams might be used to handling copy and visual, as these have been and will continue to be staples of marketing for a long time. As a result of accelerated digitization across the industry, however, managing CRMs, digital marketing platforms and data are now also critical elements of insurance marketing responsibilities.

    Can your team support that, or do you need to expand and restructure?

    After more than a year of working this way, it’s time for insurance company leaders to take a deep breath and a step back. They need to critically evaluate the function and structure of their marketing departments to determine if they’re well-positioned to fully embrace modern approaches now and into the future. The tips listed below can help insurance company leaders create marketing departments best suited for pulling off excellent digital marketing strategies.

    1. Combine your brand and business unit marketing teams.

    The traditional marketing department structure at insurance companies separates brand marketers and business unit marketers into two or more teams. The brand team is responsible for building and strengthening brand identity and recognition and typically measures its marketing success in recall and impression metrics.

    The business unit teams, on the other hand, are responsible for supporting each line of business in the company, like property/casualty, life insurance, etc. These teams produce insurance marketing materials that generally aim to drive direct sales of a given product or service. A large part of measuring success for these teams comes down to conversion metrics.
    When these teams operate separately, they can too easily become misaligned around goals. Building the brand, especially on digital channels like social media, can also have a direct impact on conversions. Brand marketers need to think with a conversion mindset, and business unit marketers need to consider how traditionally brand-centric tools, like social media, actually can help grow the business. Essentially, you want to centralize your marketing team so every marketer can collaborate and communicate across the business and unify around shared goals.

    1. Democratize digital marketing.

    Marketers shouldn’t be the only team members able to drive your digital insurance marketing efforts. Agents, in particular, can have a huge impact on the business when they do marketing from their own social media business accounts. This approach, known as social selling, humanizes the brand and creates stronger connections between prospects and agents. It can help move prospects closer to conversion and continue nurturing customer relationships once they do convert.
    If employees are posting brand-related content on social media, however, marketers will need a way to oversee their activity to ensure all electronic communication stays compliant and consistent with brand messaging standards. A content management platform can help. Look for a platform outfitted with permission settings, user roles and governance features to help you democratize content and eliminate any bottlenecks that could stall your social media marketing efforts.

    1. Keep growing your team.

    If you’re looking to expand the expertise of your team and bring on more marketers, a natural assumption might be to hire professionals with direct insurance marketing experience. But remember that growth is the imperative behind your digital transformation in the first place, and if you really want to expand, that means expanding the perspectives on your teams as well. Hiring only marketers with industry experience can make your company seem indistinguishable from the rest as content will often look and feel the same.

    Instead, consider hiring people with different backgrounds and experiences, even from outside the industry, to shake things up with new perspectives. People from retail or consumer-brand backgrounds, for example, can invigorate your digital marketing strategy with fresh, new ideas and expose your team to different best practices that can help you stand out from the competition. Look into other industries that really seem to understand consumers and consumer behaviors.

    1. Embrace agility.

    Traditional marketing department structures at insurance companies can seem rigid and unable to change easily. But if the pandemic taught us anything, it’s that agility in the face of the unexpected is one key to a strong business.
    Structure your team in a way that enables you to pivot quickly when necessary—not just in the face of a global pandemic but also with constantly changing consumer preferences. Build a team that can constantly react to the ever-changing market with new digital tactics. And make sure your marketing team is supported by the right tools and marketing technology infrastructure to support such efforts.
    Invest in digital platforms that can automate campaign, content and message delivery across channels to keep your reaction nimble and responsive. The last thing you want is to spend weeks trying to get your marketing materials out, only to find they’re now irrelevant due to some market trend.

    1. Make data-informed decisions.

    When it comes to essential infrastructure for insurance companies today, remember the importance of data. Data and analytics are critical, and you need the right technology to capture, compile and disseminate data from disparate systems. The insights you can glean from well-organized data analysis can help your insurance marketing team make the best-informed decisions and provide the room to experiment and test messaging based on the most current information.

    The pandemic has forced the hand of many insurance marketing executives. Prioritizing digital marketing efforts is imperative today, but if companies want to see the most return from these investments, they need the right marketing structures to support them. Then, properly designed teams with the right tools and technologies in their arsenals can continue responding to changes as they come, constantly evolving digital marketing strategies and driving success.

    This article was originally published in Carrier Management.

    Retail banks in the U.S. are facing a major customer attrition challenges. According to a recent Bain report, customers make as many as 55 percent of financial-related purchases from their primary bank’s competitors. While primary banks may be able to retain customers’ savings and checking accounts, the report suggests that they’re likely losing out on lucrative sales when it comes to loans, credit cards and investments.

    Considering that almost one-third of those who defected from their primary bank did so in response to a direct offer from a competitor, wise marketers will up their customer engagement and outreach efforts to retain more customers. Affordability of products is the top reason for customer defection, which marketers may not have much say in, but it isn’t the only contributing factor. Digitization has also been a major catalyst. Namely, the strong digital products and experiences that some banks offer—and others do not.

    Bank marketers who can jump onboard the digitization train to meet customers where they are with engaging, valuable messaging will be much more likely to keep customers coming back again and again for each of their financial needs. The following strategies can help:

    1. Put the human element front and center

    Traditional banks have an innate advantage over digital direct banks: The human touch. Leveraging this benefit, especially when it comes to increasingly digital customer interactions, can lead to measurable improvements in customer retention.

    One way to ensure the human touch remains part of every customer touchpoint is to focus on personalization. A February Insurance Thought Leadership piece revealed that 72 percent of people ignore marketing that’s not highly personalized. So targeting relevant content to the right recipients is essential, especially when digitization can easily strip the human element out of an interaction. Personalizing messaging and services to be relevant and valuable to the specific needs of each customer can bring the human element into focus even in a digital world.

    One way to create more relevant, personalized outreach is to practice social selling, or leveraging a bank’s employees on social media. People can relate more to other people than they can to big brand names. When your employees are the ones getting in front of customers virtually, it humanizes the digital customer experience and sets the stage for trusting and loyal relationships to come. What’s more, employees also tend to have further reach and engagement on brand-related social posts than brand pages alone, so they can expand the impact of your messaging exponentially.

    2. Create digital pathways to human interactions

    When considering how to anchor all digital marketing for financial services around the human element, keep in mind that every pathway should connect prospects and customers directly to a human.

    For example, a social media post from an employee could include a link to a landing page on your website where visitors can learn more valuable information on the topic of the post. On that landing page, you can include valuable content, such as a guidebook, behind an information request form. When users submit their names and email addresses, they will receive the content and your sales team members can reach out to them directly with a human-centric, personalized outreach approach.

    When prospects and customers know they’re just an email or phone call away from a real person at your organization, they’re likely to turn to you instead of an impersonal digital direct bank for their next financial need.

    3. Focus on customer retention just as much as acquisition

    Bringing in new prospects gets a lot of attention from financial services marketers, sometimes at the expense of retaining current ones. But focusing on customer retention and continuously improving the digital customer experience will help secure more revenue when it comes to additional services such as loans and credit cards.

    Listen to the needs of customers and keep refining your personalization tactics to meet their needs. Every time you get in front of a current customer with relevant, valuable messaging or content, you help build trust in that relationship and increase the chances of that customer coming to you for whatever service they need next.

    It’s true that people will always be drawn to brands that offer more affordable products and services. But money isn’t the only reason people look outside of their primary bank to fulfill their financial needs. Banks that differentiate by focusing on digitization alongside the human element will find that it’s easier to keep current customers from looking for greener pastures.

    This was originally published on ABA Bank Marketing.

    As the fintech industry has grown in recent years, more and more banks have partnered with these companies to enhance the digital customer experience. Fintech firms have the digital expertise banks need, but these nascent partnerships will require more thoughtful strategizing to deliver effective solutions.

    So far, only 6 percent of banks reported seeing more than 5 percent improvement in reducing customer churn with their fintech partnerships, according to a 2021 Cornerstone Advisors report. And nearly 40 percent said they’ve seen no changes at all. This is likely not for lack of trying or skill from either side. Fintech companies can still bring great value to the table, so the answer isn’t for banks to eschew formal partnerships for good. Instead, banks just need to align with fintech partners on driving specific value.

    Banks eager to improve their relationships with fintech partners and realize the full potential of bank and fintech collaboration can start by taking a few structured measures.

    1. Be transparent about your problems.

    First and foremost, banks must seek out fintech partnerships to solve specific problems. Without the core alignment around what a bank needs from a fintech partner, goals can be vague and impossible to reach. The more open banks are about the challenges they’re looking to solve, the more their fintech partners can understand how to deliver a solution. Perform an assessment of your current state of operations to identify specific challenges and the gaps in the way of overcoming them. Then, find a fintech company ready to fill that gap.

    One example of excellent alignment in a bank and fintech collaboration is Bank of America and Zelle. Bank of America realized that it needed to focus on its digital payment capabilities as customers were using less cash. With that goal out in the open, it was able to partner with a fintech company that could offer a specific solution to make peer-to-peer transactions easy for customers to do in a mobile app. In the first quarter of 2020, Zelle powered more than 102 million transactions totaling $27 billion for Bank of America customers.

    2. Get an internal fintech advocate on board.

    Having the right person in the C-suite leading the way in a fintech partnership can make a big difference for a bank. Assign a fintech advocate to devote the attention and resources necessary to help the partnership deliver on expectations. Ideally, a dedicated fintech representative in the bank can serve to educate the fintech provider about the needs of the bank and learn the ins and outs of the fintech solution to relay to the rest of the internal team. Each give-and-take discussion will foster greater alignment and keep the relationship on track. The ultimate objective is to merge the bank and the fintech partner’s goals so that everyone is working toward the same end.

    3. Put a premium on the customer experience.

    Creating a strong digital customer experience isn’t a one-and-done investment. It involves continuously listening in to how customers behave online over time and adapting your digital strategies on an ongoing basis in response. It’s a long-game investment of time and resources, but it’s worth the effort: Accenture research suggests that nearly half of the banking public would stay loyal to a bank that offered a stellar customer experience. And considering that the 2019 FIS Performance Against Customer Expectations report noted 35 percent of people want to replace their plastic banking cards with digital apps, that experience will be largely digital now and into the future. Leverage fintech partners to improve the digital environment by personalizing experiences based on customer needs as they change over time.

    4. Keep tabs on the employee experience, too.

    Getting employees on board with your fintech partnership from the beginning will be essential in helping the solution reach its fullest potential. Digitization can be a scary word for traditional bankers who fear job loss to automation and other emerging technologies. This is where a fintech partner can step in to design robust workshops and other educational sessions to show employees how fintech can help them do their jobs more efficiently and provide greater value to customers. The more your employees get onboard for digital transformation, the more innovative thinking and growth you’ll see into the future.

    The rise of fintech isn’t slowing down. But banks can leverage the digital expertise of this sector to provide more value to customers. Align objectives, get the buy-in of internal stakeholders and keep a sharp focus on bettering the digital customer experience. And you’ll see your bank and fintech partnership fuel exceptional, tangible results.

    This article was originally published in ABA Bank Marketing.

    The concept of “infrastructure” goes beyond its hotly debated political meanings. It applies to organizations as much as municipal structures and facilities. In fact, it’s a quite relevant subject for financial marketers to consider.

    That’s because the basic organizational structures needed to keep a financial institution competitive are rapidly transitioning from physical to digital. It’s a change accelerated by the pandemic, as has been well documented.

    What this means for financial marketers is that digital infrastructure demands more attention — and investment, and Marketing plays an essential role in this. If your customers are in the virtual world, you need the right tools and strategies to reach them there.

    Building Digital Marketing Infrastructure

    If your institution’s marketing efforts are pieced together with standalone technologies, you’re likely to need an upgrade. Marketers need to build strategies and digital business infrastructures that can speak to one another. Otherwise, digital marketing for financial institutions can become overly cumbersome and negatively impact both brand reach and interactions with the target audience.

    Look for technology solutions that integrate across social media management software, marketing automation tools, CRM, and even reviews and reputation management platforms. This will lead to systems that can help map and meet the needs of prospects across all stages of the customer acquisition journey — rather than simply buying tools for various purposes or touchpoints.

    Different World:
    Digital technology has made it much simpler to switch financial institutions than in the past. The barriers are almost nonexistent.

    Digital marketing in financial services is an essential element of digital business infrastructure. If your organization doesn’t reach consumers virtually and provide a strong digital customer experience, consumers are likely to turn to a provider that will. To ensure your organization has the digital infrastructure capable of building customer relationships and growing revenue, focus on the three investments in particular.

    Social Selling Strategy

    Most bank marketers recognize that an active social media presence is no longer optional, but posting from brand pages alone won’t entice many consumers to engage. With 69% of consumers today actively avoiding advertisements, according to Edelman, brands must rethink social media messaging with the human element in mind.

    A social selling strategy, when branded messaging comes from an organization’s individual employees, is the most effective form of social media marketing because people relate to other people more than to big brand names.

    Individual employees posting brand-related content on their own pages, however, can increase the risk of compliance missteps without the proper tools. Social media management software that allows marketers to have a holistic view of employee activity on social media can safeguard your brand reputation.

    Such tools can house digital libraries of preapproved content so employees can share ready-to-go posts with ease. Software can also automate the approvals process on new employee posts to ensure that no content ever goes live without proper review.

    Landing Page Builder

    Think of landing pages as your website’s personalized welcome mats. Rather than landing on the homepage and having to stumble around looking for the information they need (and people have little patience for this), prospects and customers can land right where the information is. For example, if a social media post or digital ad offers tips for first-time mortgage seekers, the message can include a link to a landing page on your website that houses more information about mortgages.

    You can gate guidebooks and other downloadable resources behind an information capture form on the landing page, prompting consumers to insert their name and email to receive the download. Considering that more than three-quarters of consumers are willing to provide their personal information in return for more personalized services, according to Accenture, landing pages are an excellent tool to provide relevant, valuable content to consumers while capturing data that can help you target outreach efforts to those who are most likely to convert.

    Few institutions have the resources available to create landing pages for each promotion, however. And most financial services marketers don’t have the coding or website design expertise to build whole web pages from scratch. That’s where “landing page builders” come in. Such platforms provide prebuilt, customizable templates that allow marketers to quickly and easily build landing pages at scale to capture valuable data while providing customers with more value.

    Onboarding Engagement Platform

    So you’ve created a suite of digital customer experiences and infrastructures to serve customers and capture prospects in a virtual world. Your tools offer remote deposit capture, peer-to-peer payments, rewards programs, financial education, and more. But what if people don’t use them?

    Sometimes, simply putting the options in front of them isn’t enough. Digital banking, though on the rise for some time, can still be a new concept for many. Even if someone is a regular user of mobile check capture, they may not grasp the concept of a digital wallet.

    You need to engage customers in an educational way to help them see the value in these tools and understand how to make the most of digital experiences. Onboarding engagement platforms can help your customers adapt to new products and allow you to get more from your digital investments.

    When someone opens a new account at your institution, for example, an onboarding engagement platform can walk them through the mobile app the first time they sign on, showing them where and how to deposit checks, transfer funds, redeem rewards, contact customer service, and more. Doing this strengthens the digital customer experience and builds trust along the way.

    This article was originally posted on The Financial Brand.

    Connect & Convert on Social

    Successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools, and more.
    Book a Demo

    RESOURCES

    VISION
    November 18, 2021

    Podcast: Pivotal Moments

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Subscribe to our newsletter and get the latest sent to your inbox.
    Thank you for subscribing!
    Oops! Something went wrong while submitting the form.
    SIMILAR POSTS:

    The pandemic fundamentally changed how banks interact with clients. In this recorded session from the American Bankers Association Bank Marketing Conference, learn how to use digital channels, including social media, to build meaningful customer relationships. Discover how to position your bank to customers who no longer prefer the branch experience.

    This session features Denim Social CEO, Doug Wilber, and the following experts: 

    • Liz Broekman, VP, Director of P.O.W.E.R., Fidelity Bank
    • Dr. Anissa Evans, DBA, Marketing Manager, Evolve Bank & Trust
    • Shelly Loftin, CFMP, SVP, Retail, Payments & Lending, American Bankers Association

    Curious about the impact of a Social Selling strategy for your bank? Read our guidebook: The Social Selling Playbook for Banks.

    Denim Social is an American Bankers Association endorsed solution.

    Denim Social is proud to announce that its platform will now offer integrated review capabilities through a new partnership with Experience.com, the world’s most impactful Experience Management Platform. Denim Social users will now be able to easily and compliantly share positive reviews on their social media channels.

    Financial institutions know that relationships matter and that means positive reviews of loan officers and other associates play a pivotal role in the success of a social selling strategy. With Denim Social’s new Experience.com integration, users can post positive reviews gathered through Experience.com’s platform to their social media channels in just a few clicks.

    “People buy from people in the mortgage industry and that means financial institutions need to humanize their brands in social media,” said Doug Wilber, CEO of Denim Social. “Experience.com is the premier experience platform and now we can offer our shared clients the ability to seamlessly integrate reviews into their social strategies.”

    Here’s how the integration works:

    • Experience.com’s platform delivers survey completion requests to a financial institution’s recent customers.
    • Completed surveys are organized and made available on the Experience.com platform.
    • Top-rated reviews will automatically populate as social posts in the Denim Social content library for easy brand and loan officer social media publishing.
    • Denim Social’s compliance features ensure reviews are compliant before social posts are published.

    “Financial services organizations have been using the power of real-time customer feedback in the Experience.com platform for years, boosting customer retention, revenue, and reviews,” said Kristin Messerli, VP of Financial Services at Experience.com. “ We are excited about this new partnership with Denim Social to extend the reach of the great client feedback our customers receive.”

    Top-rated reviews now automatically populate as social posts in the Denim Social content library.


    This integrated feature is now available for all shared Experience.com and Denim Social clients.

    To learn more about social media publishing, visit DenimSocial.com. To learn more about the Experience Management Platform, visit experience.com.

    Podcast: Pivotal Moments
    November 18, 2021

    In an interview with Experience.com's Kristin Messerli, Doug Wilber, explains the importance of humanizing the way companies connect with consumers, creating a measurable social media impact, and the pivotal moments that led to the creation of the rising social media management software company. As a pioneer in the advertising world, Doug shares insight on how his platform and future innovations can impact the digital world.

    Want to learn more about how to humanize your brand in social media? Check out our Social Selling Playbook for Financial Marketers.

    Eureka! You’ve found the perfect news article to link to in a social media post. It’s from a trustworthy news source, has a great headline and image, but then you see it. Whomp whomp... this article promotes your competitor.

    Choosing third-party news content for your social media feeds can be a challenge for a number of reasons, but the last thing you want is to give your competitors love in your post. There’s no hard and fast rule for deciding if an article is good to post, but here are a few general guidelines we share with our Denim Social customers.

    If the article is sponsored by a competitor: Skip it!

    Increasingly media outlets are working with brands to create sponsored content. It may read like a regular editorial article, but look closely, if it includes a “brought to you by” or a “created in partnership” disclosure, it may be sponsored. If the article was bought by your competition, it will serve their business goals. Best to avoid these in your posts.

    If the article contains a quote from a competitor: It depends.

    Media outlets use quotes to bring their stories to life with expert perspectives. If your team tries to avoid all news articles with quotes from competitive experts, you can quickly find yourself without any third party content. News content brings authenticity to your social feeds and builds trust. The tradeoff is that not all of the content will include your experts. Read quotes critically and only post articles that support your institution’s strategies and values. It’s about finding the right balance for your team.

    If the article contains banner ads from a competitor: Use it.

    Banner ads are ubiquitous and you probably feel like you’re seeing promotions for your competitors all the time. That’s because you are. If you frequently visit competitor websites, search for them or click on their promos, you will be served their digital ads. In all likelihood you’re more actively engaging with your competitors compared to the average consumer. Our online habits vary widely and digital ads change quickly, which means your target audience probably won’t be served the same ads as you see. Don’t let one competitive banner ad stop you from sharing that fantastic news article.

    Financial marketing presents plenty of challenges, but don’t let competitor concerns stop you from making the most of social media and digital strategies. Using these handy tips and trusting your own expert instincts, you can avoid a competitive social media misstep.

    If you’re struggling to find the right content for your financial institution’s social media posts, we can help. The Denim Social platform offers financial marketers the ability to curate collections of relevant, high-quality and compliant social media content. Learn more here.



    Nonbank mortgage lenders are carving out an increasingly large portion of the mortgage space, originating 58.9 percent of all U.S. mortgages in 2019 and 68.1 percent in 2020. As customers have increased their adoption of other digital solutions, it’s no surprise that they seek the ease and speed of online mortgage services as well. Digital lenders prioritize creating seamless customer experiences, and customers appreciate the fast and efficient process.

    Speed and convenience are nonbank lenders’ biggest competitive advantages, but banks do still have something digital lenders don’t: human relationships. Banks must focus on maintaining existing customer relationships to increase mortgage sales. Lenders today retain fewer than 20 percent of past customers, which represents a lot of missed opportunities as past customers approach other lenders.

    Banks that maintain relationships will have a better chance of being the first place that customers go for new lending needs. Considering that 77 percent of borrowers move forward with the first lender they speak to when they’re looking for a loan, it’s an excellent way to boost your mortgage business. So how can you do it?

    Increasing mortgage sales with social media marketing

    A strong social media marketing strategy is a great way for lenders to maintain solid customer relationships over time. Consider these steps to build an effective strategy:

    Establish stronger connections through social selling. Social selling is essentially social media marketing for your mortgage loan officers. Loan officers share branded material and engage actively with current and potential customers through their own social media channels. Bank employees’ individual accounts have 10 times the reach of brand pages alone, and they can create more meaningful conversations. It’s about marketing your people, not just your products, as a way to build human connection. Customers can communicate directly with real people to find mortgage-related guidance, which establishes loyalty and trust in your brand from the start.

    Stay top of mind with targeted paid social media advertising. Social selling can help loan officers start and maintain customer relationships, but existing customers do deserve an extra level of attention—and it will pay off. It’s five to 25 times more expensive to acquire than retain customers, and an increase in customer retention rates by a mere 5 percent can boost profits by 25 to 95 percent.

    Build paid social media advertising into your social media marketing strategy to focus on customer retention. Paid ads offer the precision necessary to target existing customers with messages that speak directly to their specific needs—refinancing their current mortgage or seeking loan options for a second home, for instance. Paid social can get your loan officers in front of customers when they need lending options the most. It’s also one of the more affordable ways to create targeted ads, so you can make the most of a limited budget while keeping your brand top of mind.

    Enhance customer engagement with retention tools. Your loan officers can stay in touch with current customers on social media, but they can’t see into the future. Enable more predictive social media marketing for mortgage loan officers by investing in data analytics solutions. The technology can compile customer intelligence from sources like credit history, accumulated home equity, consumer debt load and major life events to show you when customers might be ready for new lending arrangements—perhaps before customers even know themselves. Loan officers can then perform proactive social media outreach to be the first option in front of a customer before they begin shopping around.

    Social selling and paid social media advertising, when strategically executed in tandem with retention tools, can bring your bank measurable results. As you channel your focus into social media marketing for your mortgage loan officers, track conversion metrics to see how your efforts contribute to the bank’s bottom line.

    This article was originally published in ABA Bank Marketing.

    A lot has changed in social media for banks this year. Denim Social CEO, Doug Wilber, recently joined the ABA Bank Marketing Podcast to talk change and new technology. Listen below to learn how banks are using social media to deepen relationships and close more deals. Get the scoop on what's new on the Denim Social platform too.

    Connect & Convert on Social

    Successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools, and more.
    Book a Demo