August 10, 2021

Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

The platform enhancement offers marketers one easy-to-use, intuitive platform to:

  • Manage publishing and advertising for multiple Instagram Business accounts
  • Publish and schedule organic content
  • Maximize reach and generate leads with paid advertising targeted to unique demographics
  • Strengthen strategies with organic and paid advertising performance analytics
  • Stay compliant and engaged with monitoring in one streamlined feed

With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

“A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

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August 10, 2021

Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

The platform enhancement offers marketers one easy-to-use, intuitive platform to:

  • Manage publishing and advertising for multiple Instagram Business accounts
  • Publish and schedule organic content
  • Maximize reach and generate leads with paid advertising targeted to unique demographics
  • Strengthen strategies with organic and paid advertising performance analytics
  • Stay compliant and engaged with monitoring in one streamlined feed

With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

“A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

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If you want your business' content to reach consumers, having a presence on Instagram is a given. It is, after all, the second most popular social media platform behind Facebook. But to make the most of your Instagram Page -- to attract and engage visitors, drive them to your website, and convert them into leads (and, eventually, customers) -- you need to optimize your Instagram presence. Get all the info you need to get started with Instagram fundamentals.

Financial Services companies should be marketing and advertising on Instagram, but the Denim Social 2020 Social Media Benchmark Report for Financial Services shows less than 40% of institutions have adopted the platform. If you're considering starting an Instagram page, consider these basics for setting up your business profile.

Download the infographic

Looking for more guidance on Instagram? Check out our guide, Stronger Customer Relationships on Instagram.


Instagram stands out as the shining star of social media platforms. While Facebook still reigns supreme, Instagram is quickly catching up fast with more than 1 billion users worldwide today — up by 73.5 million since 2020.

With users under age 34 making up nearly half of this user population, financial services marketers looking to reach younger generations should take note. And with an estimated sum of $68 trillion in wealth expected to transfer from Baby Boomers to Millennials in the next couple of decades, Millennials are a worthwhile target.

Studies predict that, after inheriting wealth, 80% or more young heirs will seek out a new financial advisor. Considering that 9 in 10 accounts follow at least one business on Instagram and 8 in 10 users find new products and services in the app, it’s a safe bet that Instagram will be a place to influence many Millennials. Wise financial services marketers will meet them where they are with strong Instagram marketing strategies, and the following tips can help:

1. Focus on paid ads

Instagram is a visual platform for sharing photos and videos, so it’s important for brand pages to populate their profiles with organic posts. While this presence is important, organic content isn’t what will move the needle on business goals. Financial services aren’t exactly visually interesting, and organic posts tend to have low reach as they only show up in the feeds of a brand’s current followers. Without the ability to include hyperlinks in captions, they also won’t drive any traffic back to your site. If you want to build the type of following needed to generate new business, including paid advertising in your Instagram marketing strategy is your ticket.

With Instagram advertising, institutions and advisors can target ads to land with exactly the right audience — even outside their follower base — and include links in posts to drive more traffic to the brand. With a specific call to action that directs consumers to learn more about a topic, Instagram ads offer a straight-line path to giving customers the valuable information they desire — in their own time and at their own place. What’s more, Instagram advertising is seamlessly integrated directly into Instagram feeds and stories, creating a smoother user experience all around.

2. Connect with consumers on a local level

Instagram marketing on the corporate brand level is a great starting point, but advertising on behalf of your individual advisors can take your strategy to the next level. Think of it this way: If a consumer sees a well-known brand on social media, they might recognize the name, but they won’t feel an intrinsic connection beyond initial familiarity. In contrast, they’ll feel familiarity and an immediate connection when they see a post from an advisor in their own community. Consumers want to build relationships with brands, and a shared community is a great starting point.

Of course, most advisors and other financial services employees are not experts on how to market the business on Instagram. And marketers know they must keep all social media marketing for their financial institutions compliant to avoid heavy regulatory reprimands. To keep posts compliant, save employees time, and help them build relationships with consumers in their physical communities, financial services marketers can set up and run ads on their behalf.

3. Micro-target content to your audience

As big-name brands like Amazon continue to elevate the digital customer experience with seamless customer service, purchasing, and delivery, customer expectations are higher than ever before. When customers evaluate a financial institution, they compare it not only to other organizations in the industry, but also to tech giants in any industry that give them exactly what they need when they need it.

They expect a high level of personalization and convenience, and Instagram marketing with paid advertising can help you give it to them. Match basic behavioral and geographic data to potential customers on Instagram to target ads, and then track clicks, engagements, and post-click actions. These data points don’t indicate much on their own, but together they offer a rich story about what consumers want. Continually refine your strategy with these data points in mind to deliver the kind of highly personalized experiences your audiences want on Instagram.

With a large Millennial user base that engages actively with brands online and the ability to target highly personalized ads to exactly the right audiences, Instagram is a must-have in any financial services marketing strategy. To learn more about how Instagram marketing can work to drive your business forward, download our guide to building stronger customer relationships on Instagram for free today.

The past year highlighted the growing importance of digital customer experiences in the financial services industry as COVID-19 continued to accelerate the pace of digitization. Unable to connect in person, consumers turned to digital tools. One survey conducted between late March and early May 2020 reported that between 46% and 51% of adults in the United States increased social media use since the start of the pandemic. Facebook also reported in late March 2020 that total messaging had increased more than 50% in just a month.

While many organizations are welcoming clients back into the branch for in-person service and conversations, it will still be wise for financial institutions not to lose focus on the digital initiatives to put in place during the pandemic.

According to a recent McKinsey & Co. study, consumer trends toward more digital experiences aren’t likely to revert — so neither should your marketing and communications strategies. In fact, up to 20% of bank customers expect their use of digital channels will actually increase after the crisis. The point is, while the pandemic may subside, the digital transformation in financial services is no temporary adjustment. Quite the opposite: These trends in consumer behavior are defining the future of retail banking.

The future success of financial institutions will rely on reimagining digital strategies to focus on experiences rather than products alone. And remember, not all technology can be easily customized or implemented to meet federal requirements. Compliance is always a concern. Accommodating the increased emphasis on digital channels may also require some reorganization within marketing departments, which will take time to achieve.

Personalization and human connection will be key in the post-pandemic digital world

Relationships have always been a core aspect of success for banks. At first, this idea might seem at odds with digitization, as tech can seem largely impersonal. In the shift from product- to experience-based digital communication tactics, focus on personalization to make interactions feel genuinely helpful and relevant to each prospect.

Consumers today demand more personalization — nearly 80% of consumers in one survey agreed that they were more loyal to brands that used more personalization tactics. In fact, 81% of consumers even said they would be willing to share their basic personal data for more personalized experiences in return.

Personal digital experiences encompass the customer journey overall and include specific “routes” for specific target audiences. The journey starts when you get a customer’s attention on social media. This can happen via organic social posting, but because platforms have changed their algorithms to reduce brand visibility, paid advertising on social is often the more surefire way to land a post. When you can strategically distribute messages to the right people at the right time, you create a strong jumping-off point for a personalized journey that will lead your target audience to exactly what they need from you. It’s clear why optimizing your strategy with personalization can increase spend efficiency up to 30% and revenue up to 15%.

It’s also important to remember that prospects want to hear from and engage with real people, not brand names. Posting on your brand channels is important, but it’s just the baseline social strategy. Stepping it up a notch to expand reach and grow engagement requires having your employees share branded content on their own channels. In an age when 69% of consumers make efforts to avoid advertisements, you must foster true connections by putting friendly human faces behind your brand. A humanized approach can help build trust in your employees and the brand at large.

Balancing the personal touch with compliant messaging

Of course, encouraging employees to post branded messaging creates more opportunities for compliance missteps. Regulatory bodies monitor social media just as they do other electronic communications, and one rogue employee post could land the brand in hot water. What’s more, a promissory post that doesn’t deliver could do more than get the brand in regulatory trouble — it could erode trust with clients and prospects. Fortunately, the tools exist to help financial institution leaders safeguard branded messaging even when it’s being shared by many different employees. Software can help build an automated approval workflow, so no employee post goes live without the proper review and sign-off from financial institution marketing and compliance teams. Leaders can also create digital libraries of preapproved content, so employees have easy access to compliant posts to share.

Designing digital experiences for conversion

Think of building consumers’ digital experiences as leading them down a funnel. The top of that funnel is all about awareness. This is where you pique their interest with helpful and engaging social posts. Next, lead them to the middle of the funnel, which is all about consideration. This is where you show them more about what makes your brand in particular the best one to solve their problems.

A link to a landing page from an interest-piquing social post is a great way to take prospects from the top of the funnel to the middle (your website, where you can demonstrate your specific value.) Tailored landing pages for specific campaigns — for example, first-time homebuyers — put valuable, relevant information right in the hands of already interested prospects.

For example, a loan officer can bring prospects into the funnel by targeting a paid ad on social media to land with people looking to secure their first mortgages. That ad should include a link to a landing page on your website for more information. The landing page should include gated resources on the subject, and viewers can put their name and email into a form to receive the download.

When they submit their information, prospects move to the bottom of the funnel, where the sales team can continue to nurture them as leads to guide their decision-making. From landing page forms, sales teams get well-primed leads right in their hands for further conversation. They can craft engaging email drip campaigns or conduct sales calls to keep your brand top of mind for leads as they consider their options. Ultimately, the goal of building digital experiences is to lead prospects closer and closer to the bank’s ultimate sales goal: conversion.

Landing page best practices

When designing landing pages, a few best practices can increase the likelihood of visitors exchanging their information for your content. First, you want to make sure the content on the landing page is highly relevant and valuable to the reader. That means a broad, one-size-fits-all page won’t do. Create multiple landing pages to align with specific target audiences and goals.

Then, remember to keep posts as simple and direct as possible to ensure the specific value offering is clear. You want readers to see as soon as possible why they need the content behind your paywall. Filling a page with too many design elements, multiple offers, images, or other clutter can distract landing page visitors from that focus.

In today’s new digital environment, conversion is the No. 1 metric to track. Likes, comments, and retweets might be nice to have, but savvy financial institution leaders must understand precisely how social media and other personalized steps in the customer journey can help them convert prospects into clients. Even when in-person means of making connections are back on the table, customers will still want tailored digital experiences. As long as you continue putting the human element front and center, digital tools will remain valuable ways to build relationships well into the future.

This article was originally published on International Banker.

In order for bank social media marketing strategies to thrive, marketers and compliance teams must collaborate to create and distribute compliant and engaging content. But compliance and marketing teams are often working toward different goals: Marketers aim to promote, and compliance officers aim to protect.

Social distancing and widespread remote work have made this challenge even more pressing as collaboration is decentralized. Building consensus can be difficult in a virtual environment. What’s more, banks have had to update their strategies for reaching and engaging prospects and customers throughout the pandemic. Without face-to-face interaction, social media marketing has become a key method for banks to reach their audiences.

Having to contend with social media regulations, compliance teams are faced with an increased volume of work and unfamiliar tactics and strategies. Banks that just began social media marketing in the past year, for example, have had to establish new review and approval processes that look much different from traditional media approvals of the past.

Though they have different goals, marketers and compliance teams need each other. Marketers need to avoid regulatory hot water in their social media and other electronic messaging. Compliance teams, along with the rest of the institution, need engaging and effective marketing strategies to remain competitive and continue securing revenue.

It’s up to bank leaders to facilitate greater collaboration between compliance and marketing teams to ensure this success, but it doesn’t have to be an arduous process—even in a virtual environment. With the right tools and approach, any bank can create a compliant and effective social media marketing strategy. Start with the following steps:

Establish automated approval workflows

In the age of remote work, everyone is fielding more internal electronic communications. One study shows that employees sent more than 5 percent more emails in a day just eight weeks into the pandemic..

Attachments and never-ending email chains are recipes for missed information, confusion and error. Fortunately, software exists to automate approval workflows and ensure that the right people—from marketing supervisors to compliance leaders and more—receive every bank social media post and engagement for review, comment and approval. No piece of content goes live without the proper sign-off.

Build compliant content libraries

Social selling, in which employees post branded content to their own profiles, is a popular and lucrative social media strategy. However, it does present more room for social media regulation and compliance missteps as one unapproved employee post or comment could land the institution in regulatory trouble. To avoid such a mistake, marketers can keep employee content compliant and on-brand by building libraries of content that has already been approved by the compliance team.

This way, employees can simply go into the library and choose a pre-approved post to share. What’s more, marketing teams can save compliance officers’ time and energy in reviewing these posts by setting up software with filters to automatically tag potentially problematic keywords. For example, they could add the word “guarantee” as a filter to notify compliance any time this keyword shows up in a post to help catch any promissory language.

Automatically archive all content and engagement

In the digital age of today, most banks should have already moved on from using physical paperwork to record social media posts and engagement in case of an audit. Even still, manually entering all of your bank’s social media posts and correspondence into spreadsheets can be a cumbersome task.

The right software can automate that process and compile every single piece of social media engagement into an easily accessible and searchable archive. Be prepared if FINRA ever comes knocking at your door for a compliance audit, and save your teams time and potential cross-department hurdles in the process with technology that can do it for them.

It’s imperative that your marketing and compliance teams stay connected. The specific roles and responsibilities of these two departments are different, but ultimately they should be working together toward a goal of reaching prospects and customers with helpful, engaging and compliant content. Neither department can realize that goal without help from the other.

This article was originally published on ABA Bank Marketing.

The pandemic has been a catalyst for quick shifts in the financial services industry, and many of those changes have created more challenges when it comes to compliance. For one, a large portion of financial services workers have transitioned to working remotely, and this isn’t likely to change: Research from PwC shows that even after the pandemic, nearly 70 percent of financial services companies say the majority of their workforces will work from home at least once a week moving forward. For banks, accommodating this new work environment has meant updating digital tools and processes.

Remote work tools are not the only aspect of digital transformation that banks are taking on. In fact, the virtual shift was already well underway before COVID-19 as consumers sought more digital touchpoints. The pandemic just sped up the process.

Such fast–paced digital transformation has meant increased risk for missteps and errors that can trigger compliance concerns. As bank marketers look for more ways to make virtual connections, they should keep the following in mind when it comes to navigating increased compliance risks:

1. Employees are both your greatest asset and your greatest risk.

When loan officers, financial advisors, and other bank associates cannot meet with clients and prospects in person, social media can be an excellent tool for relationship-building. Employees can also significantly expand a brand’s reach on social. There are regulations to keep in mind around electronic communication, however. FINRA’s rules, for instance, prohibit misleading or promissory statements and claims as well as communication that predicts or projects performance.

When the world went digital, banks without proper approval processes already nailed down likely felt the crunch as employees began interacting more online. When employees and marketers can’t simply stop by a compliance officer’s desk to ask about social updates or blog post ideas, adjusting approval processes is a must. Banks need an approval framework to ensure that every brand-related social media post from every employee meets brand messaging and regulatory guidelines. The right social media management tools can automate that approval process so that employees can send posts or engagements to the right person with just a click of a button.

2. A hot mortgage market doesn’t make safety any less important.

The mortgage market is hotter than ever before as rates reach historic lows. Loan officers are busy helping more clients secure mortgages, and the savvy ones are also using social media to get in front of prospects and capture more business. As business increases, however, so should a bank’s attention on compliance.

Marketers can keep a close eye on electronic communication using software with keyword filtering capabilities. For example, marketers could flag the word “guarantee” so any social post with that word creates an alert, so no promissory posts go live. Automatic archiving is another excellent software capability when it comes to compliance. When each post and engagement is automatically saved and stored, it’s easy to prove compliance if auditors ever come knocking.

3. If your marketing department’s growth is limited, optimize your processes.

Digital transformation may be accelerating quickly in the financial services sphere, but that does not mean marketing or compliance teams are expanding alongside it. Many financial institutions currently lack the resources to expand staff as they navigate revenue-related challenges of the pandemic.

The roles of marketers and compliance teams, however, are indeed increasing in scope and importance as banks must continue connecting virtually with consumers to guide them through new, digital ways of doing business. The good news is that banks can expand their capabilities without expanding staff or making huge capital expenditures on sophisticated digital tools. Social media is a low-cost, high-ROI option, and there are affordable social media management tools that enable marketers to keep electronic communication within regulatory bounds at scale.

For institutions that aren’t planning to grow their budgets anytime soon, optimizing marketing and compliance processes is key to connecting digitally with customers while maintaining compliance. Tools that automatically bring red flags to marketers’ attention and make it easy for employees to post approved content will help marketers guide banks safely through this digital transformation and the next.

This article was originally published on ABA Bank Marketing.

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GUIDES

Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

The platform enhancement offers marketers one easy-to-use, intuitive platform to:

  • Manage publishing and advertising for multiple Instagram Business accounts
  • Publish and schedule organic content
  • Maximize reach and generate leads with paid advertising targeted to unique demographics
  • Strengthen strategies with organic and paid advertising performance analytics
  • Stay compliant and engaged with monitoring in one streamlined feed

With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

“A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

Thank you! Your submission has been received!
Download Guide
Oops! Something went wrong while submitting the form.
ALL GUIDES:

Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

So how can marketers ensure that their loan officers stand out? The answer is social media.

Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

Download this guidebook to learn how 3 mortgage lenders are using social media to:

  • Position themselves in a place the community is already looking ... their social media
  • Empower loan officers to engage in local conversations
  • Turn their institution's loan officers into the voice of their brand
  • Build trust within the community

Every Mortgage Marketer Should Ask Themselves

Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

Download this guidebook to learn how marketers are using social media to:

  • Drive business with the lowest digital spend compared to traditional media
  • Position employees as thought-leaders while leveraging their collective reach of their social media presence
  • Ultimately, build trust with their communities and customers that translates to positive business results

Download this guidebook to learn how marketers are using social media to:

  • Drive business with the lowest digital spend compared to traditional media
  • Position employees as thought-leaders while leveraging their collective reach of their social media presence
  • Ultimately, build trust with their communities and customers that translates to positive business results

Read this guide if you’re asking yourself:

  • Is my social media policy current and comprehensive?
  • How do I ensure social media compliance during M&A?
  • What do I need to consider for direct messaging compliance?

In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

How 6 Financial Marketers Are Creating Value in Social Media

Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

  • Who does what
  • The right structure to execute strategy
  • How compliance software can help

Enjoy!

ABA Study: The Current State of Social Media

See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    GUIDES

    Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

    Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

    Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

    The platform enhancement offers marketers one easy-to-use, intuitive platform to:

    • Manage publishing and advertising for multiple Instagram Business accounts
    • Publish and schedule organic content
    • Maximize reach and generate leads with paid advertising targeted to unique demographics
    • Strengthen strategies with organic and paid advertising performance analytics
    • Stay compliant and engaged with monitoring in one streamlined feed

    With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

    “A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

    Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


    Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

    Download the Guide

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    You’ve probably wondered how your institution stacks up against competitors in social media. Submit the form and our analysts will run the benchmark data against your financial institution's social media profiles. You will receive a full report with recommendations and insights on your companies social media presence!

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    ALL GUIDES:

    Find out how more than 400 financial institutions across asset classes, geographies, and more used social media in 2020 to effectively support their business objectives. We’ve also outlined key trends to inform your social media future.

    As mortgage demand surges to historic highs, home purchase and refinance markets remain hot. This is excellent news for loan officers, but it also means the environment is more competitive than ever.

    So how can marketers ensure that their loan officers stand out? The answer is social media.

    Read this guidebook from Denim Social to learn how you can help your loan officers build strong relationships, stand out from the crowd and win more business using social media.

    Download this guidebook to learn how 3 mortgage lenders are using social media to:

    • Position themselves in a place the community is already looking ... their social media
    • Empower loan officers to engage in local conversations
    • Turn their institution's loan officers into the voice of their brand
    • Build trust within the community

    Every Mortgage Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Read this guide if you’re asking yourself:

    • Is my social media policy current and comprehensive?
    • How do I ensure social media compliance during M&A?
    • What do I need to consider for direct messaging compliance?

    In this guide we will help you think about your all important social media policy and thoughtfully consider how changes in social media tech and even your bank’s structure may impact compliance.

    How 6 Financial Marketers Are Creating Value in Social Media

    Ever wonder what everyone else is doing in social media? We talked to six leading financial marketers about how they’re succeeding today and planning for the next big thing.

    Get their insights on strengthening your social strategies, unlocking the power of employee networks and creating next-level content that drives engagement.

    Which roles do you fill when building your bank's marketing dream team? This guide will show you the following:

    • Who does what
    • The right structure to execute strategy
    • How compliance software can help

    Enjoy!

    ABA Study: The Current State of Social Media

    See what nearly 430 bank marketers had to say when asked questions such as:

  • Is it important to equip your sales personnel with social media accounts?
  • Does your bank measure the impact of your social media use?
  • Download this guidebook to learn how marketers are using social media to:

    • Drive business with the lowest digital spend compared to traditional media
    • Position employees as thought-leaders while leveraging their collective reach of their social media presence
    • Ultimately, build trust with their communities and customers that translates to positive business results

    Every Financial Services Marketer Should Ask Themselves

    Compliance is complicated, but don’t let it stop your lending team from making the most of social media. Think you’re ready to start social selling? Ask yourself these five questions!

    Stronger Customer Relationships on Instagram

    Financial Services companies should be marketing and advertising on Instagram. We break down why, and help you create a strategy to reach new customers- while continuing to build trust in your brand.

    COVID-19 & Bank Social Media

    Times are different and how you connect with customers and potential customers has changed drastically. In a socially distant world, learn to still build lasting relationships.

    Download and learn the guiding principles for using social media to serve both your customers and communities in the midst of a pandemic.

    RESOURCES

    NEWS
    August 10, 2021

    Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

    Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

    Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

    The platform enhancement offers marketers one easy-to-use, intuitive platform to:

    • Manage publishing and advertising for multiple Instagram Business accounts
    • Publish and schedule organic content
    • Maximize reach and generate leads with paid advertising targeted to unique demographics
    • Strengthen strategies with organic and paid advertising performance analytics
    • Stay compliant and engaged with monitoring in one streamlined feed

    With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

    “A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

    Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


    Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

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    OTHER NEWS:

    From a platform that employers can use to test software development job candidates to software that aims to improve how companies deploy field services workers, software-as-a-service (SaaS) companies have made a splash in transforming workplaces in 2021.

    Some of the largest employers had to adopt remote working this past year and have declared a willingness to keep some form of it even after the global pandemic subsides, prompting a renewed interest in software tools that can improve and even change business operations in a variety of industries.

    With headquarter locations including San Francisco and St. Louis and Kissimmee, Fla., these startups show that not only does innovation happen anywhere, but that startup funding remains strong and good ideas don’t only happen within the largest tech giants.

    #3 Denim Social

    Top Executive: Douglas Wilber, CEO

    Headquarters: St. Louis

    Denim Social offers social media management and marketing automation software for highly-regulated industries such as banking, insurance and wealth management.

    For these companies, compliance can get in the way of a consumer-oriented marketing campaign, according to Denim Social’s website. The company allows customers to schedule and plan social media content, curate industry-specific articles for audiences and learn about online audiences with analytic reports.

    The company counts AWS, Twitter and Facebook among its partners.

    The company was founded in 2020 through the merger of St. Louis-based Gremlin Social and Iowa-based Denim. The company also raised a $4 million Series A round of funding to increase marketing.

    This list was originally published by CRN and the full list can be viewed here.

    Does your financial institution struggle with social media content curation? You’re not alone. With time, compliance and resource constraints, it can be difficult for financial institutions to find engaging and relevant content to fill their social media feeds. Denim Social has a new product to help!

    Through an integration with content curation industry leader, UpContent, Denim Social is proud to introduce new features that will give financial marketers the ability to curate collections of relevant, high-quality and compliant social media content.

    We get it, searching for content is time consuming and it can be especially tough to find quality content for financial institutions. Our integration with UpContent will bring curated, third-party articles directly to your Denim Social platform. Here’s how it works: 

    • Simply log in to Denim Social to access the curated content libraries. No search engine required. 
    • Curated posts include pre-populated post captions or your team can customize the message to fit your brand. 
    • Select posts to use at the brand level or your marketing team can pre-approve and organize posts for employee use. 
    Content Curation Product Preview

    Social selling is a powerful strategy for financial institutions to increase reach, drive engagement and build trust with customers. With this new content integration, Denim Social can help your marketing team unlock the potential of employee social media, while maintaining brand consistency and staying compliant. Create pre-approved content libraries and implement approval workflows to keep your marketing team in control. 

    Denim Social’s built-in compliance processes work seamlessly with our new curated content libraries. And unlike our competitors, compliance approvals are built-in to our platform.

    Want to see our platform and curated content libraries in action? Sign up for a demo to learn how Denim Social can help your institution level-up its social media strategy. 

    About UpContent: 

    UpContent helps marketing, sales, and HR professionals build trust, deepen relationships, and drive revenue through strategically curated content. UpContent analyzes millions of articles monthly and taps into the collective expertise of their company’s team by empowering individuals to engage with, and enrich, high-quality articles prior to sharing with customers and prospects through one of UpContent’s many social media, email marketing, and website partnerships and integrations. For more information, visit https://www.upcontent.com.

    ST. LOUIS, Missouri (September 29, 2020)Denim Social, a social media management tool compliantly scaling the publishing, paid advertising, and landing page experience for financial services, was recently named to the list of “2021 Best Tech Startups in St. Louis” by The Tech Tribune.

    The Tech Tribune took four factors into consideration when creating their list including revenue potential, leadership team, brand/product tractions, and competitive landscape. They also stated that all companies must be independent (un-acquired), privately owned, at most 10 years old, and have received at least one round of funding in order to qualify.

    “We are excited to be recognized by The Tech Tribune as one of the best tech startups in our local community of St. Louis. At Denim Social we are working to humanize the social media experience at scale for financial services by providing solutions for brands, branch locations and advisors from one highly intuitive platform. We are in great company with the other companies recognized and it’s an honor to be included in this list,” said Doug Wilber, CEO of Denim Social.

    We’ve Raised $4 Million in Series A Funding to Fuel Growth

    Today, we have important and exciting news to share. St. Louis-based Gremlin Social and Des Moines-based Denim have merged to form a new company called Denim Social.

    Denim Social empowers marketers in regulated industries to build stronger customer relationships on social media with tools that manage organic content and paid advertising in one platform.

    Denim Social provides social media management and marketing automation software built to meet the needs of regulated industries including banking, insurance, mortgage and wealth management. The merger brings together our complementary product offerings and provides a significant market opportunity in both insurance and financial services.

    During times like today, it’s more important than ever for brands to use social media to build deeper, more meaningful relationships with consumers and their communities. But we also recognize that compliance remains a significant barrier in many regulated industries. By merging our technology and expertise, we are providing an industry-leading, all-in-one solution.

    Our platform is the only social media management software that humanizes the social media experience at scale by providing solutions for brands, branch locations and advisors from one highly intuitive platform. Additionally, we’re proud to maintain the exclusive social media management endorsement from the American Bankers Association.

    New Funding to Drive Growth

    We’re equally excited to announce that we’ve raised our largest investment round to date – a $4 million Series A. Led by St. Louis-based Hermann Companies, the new funding will allow us to scale faster, enhance and expand our product offering and grow market share.

    As part of the Series A raise, Rick Holton, Jr. is joining our Board of Directors. Rick has a proven track record of scaling business-to-business fintech solutions and has a unique skill set that will help us develop a more robust digital engagement platform.

    Soon, we’ll share more details about enhancing our product capabilities for social media publishing, listening, analytics, compliance and team management. And, we look forward to delivering new and amazing products for our customers and partners.

    Culture and Teams

    When we began talking about merging our businesses, two of the most important elements of the conversation were focused on our company cultures and team members. We’re extremely excited that all of our team members have made the transition to Denim Social. Doug serves as our CEO, Gregory serves as president and chief product officer and Josh Dennis is our chief technology officer.

    Our company now consists of more than 20 dedicated team members across St. Louis, Des Moines and Birmingham. Like many of you, we’re currently working remotely and looking for more team members to do the same. And, in the coming days, we’re excited to post several new job openings across engineering, marketing, sales and customer success.

    DES MOINES, Iowa (October 15, 2018)Denim Social, the most intelligent mobile marketing platform for financial services, has been named to the InsurTech 100 list by London-based FinTech Global, provider of comprehensive data, insights, and analytical tools to the global fintech industry.

    As incumbent financial institutions grapple with rapid innovation and digital transformation challenges, FinTech Global produced the InsurTech 100 list to identify the 100 innovative companies that every leader in the insurance industry needs to know about in 2019.

    “All insurance companies are aware they need to re-think their business models,” said Richard Sachar, a director of FinTech Global. “The InsurTech 100 identifies some of the solution providers that could become their competitors or partners in the next few years.”

    According to FinTech Global, insurtech is one of the largest and most important sectors within the fintech space. Over $7 billion has been invested in insurtech solution providers since 2015 as insurance and reinsurance firms as well as investors realize the huge impact new digital models are having on the industry.

    The InsurTech 100 companies were chosen by a panel of industry experts who reviewed an analysis of 637 insurtech companies. Companies that made the final cut were recognized for their innovative use of technology to solve a significant industry problem, or to generate cost savings or efficiency improvements across the insurance value chain.

    “The Denim team is extremely honored to be named one of the 100 most innovative insurtech companies in the world — and one of only 39 in the U.S,” said Gregory Bailey, CEO and founder of Denim. “It takes an awesome team to build products and services that create impact and transform businesses. I’m fortunate to be building Denim alongside an awesome team.”

    A full list of the InsurTech 100 can be found at TheInsurTech100.com. More detailed information about each of the companies is available to download in a research pdf.

    About Denim Social

    Denim Social is making marketing personal, at scale. Designed with today’s mobile and social consumers in mind, Denim’s patent-pending, data-driven platform saves time and money by enabling marketing teams to create and manage micro-targeted mobile and social media ad campaigns on behalf of local representatives. With a focus on delivering a simple and intuitive experience, Denim not only delivers results, it’s enjoyable to use. To learn more, visit denimsocial.com.

    ST. LOUIS (Sept. 19, 2018) — Denim Social, a social media marketing solution featuring the only American Bankers Association-endorsed compliance tools, recently acquired two companies as part of its strategic expansion: VidVerify, a video-based communication platform for mortgage lenders, and Insight CRM, a SaaS solution for social media management.

    By integrating VidVerify and Insight CRM into its existing capabilities, Denim Social will bolster its product offering for its 260-plus financial services clients who use the platform every day to compliantly distribute social content on behalf of their brands, branches, and employees. Doug Wilber, a fintech industry veteran, will join the company as Denim Social’s new CEO, while Ben April, CEO of VidVerify, will step into the role of chief operating officer. Josh Dennis, founder and CEO of Insight CRM, will join as the company’s first-ever chief technical officer.

    “This is a growth story,” Wilber said. “This is about three industry-leading platforms joining forces to become the best-in-class social media marketing suite for companies in regulated industries. These new partnerships and our new executive team give us the ability to dive more deeply into all sectors within the financial services industry, better serve our customers, and position us well for rapid growth.”

    Denim Social was founded in St. Louis in 2011. In October 2015, Denim was endorsed by the ABA as the recommended platform for social media marketing, monitoring, and compliance for all ABA member banks. VidVerify was founded in St. Louis in 2010, and Insight CRM was founded in Birmingham, Alabama, in 2011.

    As part of its overall growth strategy, Denim Social will leverage the acquisitions to expand the company’s scheduling, management, monitoring, and compliance tools for companies in all regulated industries and across all social media platforms. It’s also quickly securing its position as a robust sales enablement platform, offering financial institutions the ability to personalize and distribute content that engages with customers in a way that makes the institutions true thought leaders in the community. In the past year, Denim Social has increased revenue by 65 percent.

    “Through our new partnership, we’ll be able to offer an easier-to-use, more comprehensive product for clients in compliance-heavy industries that might think they can’t use social media effectively,” said April. “Our platform can be a key differentiator for organizations in these industries. We’re excited to explore all the potential opportunities the company has now.”

    For press inquiries or more information on Denim Social’s recent acquisitions, contact CEO Doug Wilber at info@denimsocial.com.

    Connect & Convert on Social

    Successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools, and more.
    Book a Demo

    RESOURCES

    VISION
    August 10, 2021

    Denim Social Launches First-Ever Compliant Instagram Publishing and Advertising Solution

    Marketers in Regulated Industries Can Now Execute Multi-Network Social Media Publishing and Advertising Campaigns While Staying in Compliance

    Denim Social is proud to announce that its platform now offers Instagram publishing, monitoring and analytics. When combined with Denim Social’s existing support for paid Instagram advertising, marketers in regulated industries – like banking, mortgage, insurance and wealth management – can now manage fully integrated and compliant paid and organic campaigns.

    The platform enhancement offers marketers one easy-to-use, intuitive platform to:

    • Manage publishing and advertising for multiple Instagram Business accounts
    • Publish and schedule organic content
    • Maximize reach and generate leads with paid advertising targeted to unique demographics
    • Strengthen strategies with organic and paid advertising performance analytics
    • Stay compliant and engaged with monitoring in one streamlined feed

    With the integration of organic publishing and paid social media advertising in one platform, marketers can take advantage of Instagram’s unique content display and create opportunities for stronger engagement.

    “A robust social media monitoring platform is a must in the mortgage and banking industry. Denim Social has not only allowed us to remain compliant, their platform allows our sales team to successfully post, utilize a library of approved content and monitor their engagement,” said Christine Madrid Overbeck, senior vice president, mortgage division, Goldwater Bank. “The recent expansion to include Instagram is a game changer. The sales team is extremely excited to engage with their clients using one more additional social media channel.”

    Research shows that Instagram outperforms other social networks on engagement and the network boasts more influence on purchase decisions than any other platform. But for many financial institutions the compliance risks have outweighed the marketing rewards of the network. Denim Social is built for compliance and we’re proud to offer the only fully-compliant Instagram publishing and advertising solution in the industry.


    Curious what Instagram can do for your brand? Check out our latest guide or schedule a demo to see the Denim Social platform in action.

    Subscribe to our newsletter and get the latest sent to your inbox.
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    SIMILAR POSTS:

    In an environment that is increasingly digital, home lending is a golden opportunity to build customer relationships that span decades. Maintaining human connection doesn’t require lenders to turn their backs on tech; in fact, the right tech can help deliver a more personalized experience for borrowers. In this webinar with Sales Boomerang, we talk with industry leaders about humanizing the mortgage customer experience by using technology to curate content and create opportunities that are highly valuable, relevant, and timely.



    How Denim Social Works With Agency Partners to Create Consistent,Compliant Digital Marketing for Financial Services

    Many financial institutions partner with outside agencies to create digital marketing experiences. They hire agencies to do what they do best: build connections to customers in creative ways. Even with this support, however, financial services marketers still have to ensure every piece of digital marketing stays compliant and distribute those pieces to their brand, branch, and employee feeds.

    That’s where Denim Social fits into the picture — not as a replacement for agencies you’re already working with, but as a tool to boost their efforts. Financial institutions can turn to Denim Social to work with agency partners to activate more effective, efficient, and compliant social media marketing strategies. When agencies can rely on our compliance and management platform to cover the logistics behind social media marketing, they can focus all of their energy on crafting impactful campaigns. And financial institutions can get more out of their marketing dollars.

    Here’s how we can work with agency partners to support financial institutions’ social media strategies and digital marketing efforts:

    1. Curated Content for Social Media

    So you’ve hired an agency to craft your social media marketing strategy and write attention-grabbing, interest-piquing posts. But not all of your social media posts should be new content. Your brand and employees should also share relevant news or helpful guides from other reliable sources.

    You don’t need to task your agency partners with curating existing material Denim Social can free up their time to focus on creating new campaigns with our curated content support.​ Our integration with content curation industry leader UpContent brings relevant, curated articles directly to the Denim Social platform, so marketers or agencies don’t have to be responsible for sourcing every post. That means a lot, especially for financial institutions running social selling campaigns where hundreds or even thousands of employees post brand-related content.

    2. Social Media Compliance Tools

    The last thing any digital marketing agency wants is to create content that will land your brand in regulatory trouble. But financial institution marketers understand that even one noncompliant post could be a big problem. Denim Social can serve as the compliance checkpoint between the content an agency creates and the public, ensuring no posts go live that shouldn’t.

    Our platform offers keyword and phrase filtering to bring any creative copy with potentially noncompliant messaging to your attention — before it goes live. What’s more, automated approval workflows can streamline agencies’ communication with financial institution marketers, compliance teams, and other stakeholders to get the proper sign-off on every post with ease. Marketers also know they must record every social post and interaction in case they get audited by regulatory agencies, but agency partners shouldn’t have to focus their efforts on administrative tasks and record-keeping. That’s where Denim Social can help with automatic archiving tools to get tedious tasks out of the way and let agencies do what they do best. 

    3. Paid Social Media Management
    Denim Social can work with agencies to deliver the best possible results for paid social media advertising. Our proprietary social media ads manager automatically optimizes ads’ performance and consolidates all social media platforms into one easily accessible dashboard for a one-stop shop.

    When agencies can efficiently manage and optimize ads, they can easily scale campaigns at the brand, location, and advisor level. And when agencies can scale further and deliver more results, financial institutions get more bang for their agency buck.

    4. Accurate, Data-Driven Results

    Financial institution leaders need data to inform the smartest and most impactful decisions when determining where to allocate their marketing budgets. So agencies must provide that data to prove their worth beyond vanity metrics alone. Denim Social can help by clearly connecting social media campaigns to real business results.


    For example, agency partners can easily create landing pages for each campaign using our Landing Page Builder. From there, they can incorporate landing page links into the social media marketing strategy and track analytics to see how many prospects followed the digital journey from social post to landing page to getting in touch to learn more. Essentially, social media can drive conversions — which translates to more profit for your institution. And Denim Social can help provide the analytics agencies need to prove it.

    Successful digital marketing for financial services has to cover a lot of bases. It must be relevant, consistent, and compliant. Few financial institutions can do all of that on their own — and even their agency partners can use a hand to create more efficient and effective campaigns. That’s whereDenim Social fits into the mix. We don’t replace agencies: We support them in creating the strongest possible social media marketing strategies for financial institutions.

    Did you know that 50% of Instagram users become more interested in a brand when they see an ad for it? Brands are using social media advertising to drive awareness for their products and services among highly targeted audiences -- and they’re hitting business goals doing it. Want to learn how to get started with social media advertising? Watch our webinar “Elevate Your Social Strategy with Paid Advertising”  to find out how to easily get started with social media ads.

    Retail banks in the U.S. are facing a major customer attrition challenges. According to a recent Bain report, customers make as many as 55 percent of financial-related purchases from their primary bank’s competitors. While primary banks may be able to retain customers’ savings and checking accounts, the report suggests that they’re likely losing out on lucrative sales when it comes to loans, credit cards and investments.

    Considering that almost one-third of those who defected from their primary bank did so in response to a direct offer from a competitor, wise marketers will up their customer engagement and outreach efforts to retain more customers. Affordability of products is the top reason for customer defection, which marketers may not have much say in, but it isn’t the only contributing factor. Digitization has also been a major catalyst. Namely, the strong digital products and experiences that some banks offer—and others do not.

    Bank marketers who can jump onboard the digitization train to meet customers where they are with engaging, valuable messaging will be much more likely to keep customers coming back again and again for each of their financial needs. The following strategies can help:

    1. Put the human element front and center

    Traditional banks have an innate advantage over digital direct banks: The human touch. Leveraging this benefit, especially when it comes to increasingly digital customer interactions, can lead to measurable improvements in customer retention.

    One way to ensure the human touch remains part of every customer touchpoint is to focus on personalization. A February Insurance Thought Leadership piece revealed that 72 percent of people ignore marketing that’s not highly personalized. So targeting relevant content to the right recipients is essential, especially when digitization can easily strip the human element out of an interaction. Personalizing messaging and services to be relevant and valuable to the specific needs of each customer can bring the human element into focus even in a digital world.

    One way to create more relevant, personalized outreach is to practice social selling, or leveraging a bank’s employees on social media. People can relate more to other people than they can to big brand names. When your employees are the ones getting in front of customers virtually, it humanizes the digital customer experience and sets the stage for trusting and loyal relationships to come. What’s more, employees also tend to have further reach and engagement on brand-related social posts than brand pages alone, so they can expand the impact of your messaging exponentially.

    2. Create digital pathways to human interactions

    When considering how to anchor all digital marketing for financial services around the human element, keep in mind that every pathway should connect prospects and customers directly to a human.

    For example, a social media post from an employee could include a link to a landing page on your website where visitors can learn more valuable information on the topic of the post. On that landing page, you can include valuable content, such as a guidebook, behind an information request form. When users submit their names and email addresses, they will receive the content and your sales team members can reach out to them directly with a human-centric, personalized outreach approach.

    When prospects and customers know they’re just an email or phone call away from a real person at your organization, they’re likely to turn to you instead of an impersonal digital direct bank for their next financial need.

    3. Focus on customer retention just as much as acquisition

    Bringing in new prospects gets a lot of attention from financial services marketers, sometimes at the expense of retaining current ones. But focusing on customer retention and continuously improving the digital customer experience will help secure more revenue when it comes to additional services such as loans and credit cards.

    Listen to the needs of customers and keep refining your personalization tactics to meet their needs. Every time you get in front of a current customer with relevant, valuable messaging or content, you help build trust in that relationship and increase the chances of that customer coming to you for whatever service they need next.

    It’s true that people will always be drawn to brands that offer more affordable products and services. But money isn’t the only reason people look outside of their primary bank to fulfill their financial needs. Banks that differentiate by focusing on digitization alongside the human element will find that it’s easier to keep current customers from looking for greener pastures.

    This was originally published on ABA Bank Marketing.

    If you want your business' content to reach consumers, having a presence on Instagram is a given. It is, after all, the second most popular social media platform behind Facebook. But to make the most of your Instagram Page -- to attract and engage visitors, drive them to your website, and convert them into leads (and, eventually, customers) -- you need to optimize your Instagram presence. Get all the info you need to get started with Instagram fundamentals.

    Financial Services companies should be marketing and advertising on Instagram, but the Denim Social 2020 Social Media Benchmark Report for Financial Services shows less than 40% of institutions have adopted the platform. If you're considering starting an Instagram page, consider these basics for setting up your business profile.

    Download the infographic

    Looking for more guidance on Instagram? Check out our guide, Stronger Customer Relationships on Instagram.


    Connect & Convert on Social

    Successfully scale conversion optimized campaigns across all social media channels with built-in compliance, publishing tools, and more.
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